Click on the link below for full instruction manuals.
Please contact our local representative if you require further assistance.
On your arrival the gas AGA oven in the kitchen may be switched off particularly during summer months.
If you do not intend to use the AGA please leave all settings as you find them.
If you wish to cook on the AGA you will need to turn it on 4 hours in advance. To do this look for the switch in the cupboard base unit immediately to the left of the AGA and turn it on. Please do not alter the settings on the AGA.
After approx. 4 hours the temperature thermometer on the top right of the AGA should indicate the correct operating temperature.
For further information please contact our local representative.
Winster Hall has two BBQs available for you to use in the garden. The mats on the grill do not need to be removed. You can cook on them which reduces grease dripping into the BBQ and therefore they are easier to clean. The mats can be hand washed or put into the dishwasher. Please replace when cleaned. Charcoal is available from the village shop.
Please ensure you leave the BBQs as you find them, otherwise we will unfortunately have to deduct £25 from your good housekeeping bond for us to clean them.
Blankets and Linen
All bed linen and towels are supplied, apart from that needed for the travel cot. We find parents prefer to bring their own, so this is not provided. Should you need extra blankets, they are stored in the far left hand cupboard in the shower room attached to Hartington on the top floor.
Breakages happen, we know that. We'd really appreciate it though it you could let us know if anything gets broken so we can replace it before the next guests come in.
Winster Hall is perfect space to celebrate that special family occasion. If you would like to arrange outside catering, you can find the details on our preferred caterers on the local contacts page, they are familiar with the layout of our property and are happy to provide you with a quote for their services; please contact them directly.
If you have requested a travel cot when selecting your bedroom layout, it will be set up for you on arrival. Please bring your own linen.
On the day of your departure please vacate the property promptly by 9.00am. We hope you can appreciate our housekeeping staff need as much time as possible to prepare the property for our next guests. Please leave the house as you found it and replace any furniture that has been moved.
Dining Room Table
To help protect the dining room table, there are table mats stacked on the table and a heat protector in the hallway cupboard to be used with table cloths in the sideboard in the dining room.
Electric Car Charging
There are several charge points in Matlock, however the nearest point is the Chargemaster Charge Point on Bakewell Rd, Darley Dale, Matlock DE4 2JD
There are two gas fires in Winster Hall:
Ground floor bedroom
The control dials are on the bottom right hand side of the appliance.
To ignite, turn the rear dial anti-clockwise through 90 degrees and hold down.
Once the pilot light is lit, turn this dial a further 90 degrees anti-clockwise to light the fire. Please depress this dial and turn to ensure the pilot light is extinguished when you turn the fire off.
The front dial is a thermostat to set the heat output.
First floor sitting room
The control dial is below the fire behind the removable grill plate.
To ignite, turn the dial anti-clockwise through 90 degrees and hold down. If the dial fails to ignite the gas please use the long reach lighter found on the mantel piece.
Once the pilot light is lit, turn this dial a further 90 degrees anti-clockwise to light the fire.
Please ensure gas fires are off before you leave the property or go to bed.
Sainsbury, Tesco and Waitrose deliver to Winster. Alternatively, Sauced Here offers locally sourced produce and deliver to the door. Winster Village Shop is a fabulous, volunteer run community shop just two doors away which is very well stocked and happy to take orders from you.
Our gardener David, visits the property on a Monday fortnightly from 08:30am – 10:30am. David will park either on the drive or in front of the gates, whilst he mows and maintains the gardens.
You will find the cushions for the outdoor sofa and chairs in a large bag in the summerhouse. Feel free to use them and please endeavour to keep them dry. Please ensure they are dry before replacing them in the bag and returning them to the summerhouse.
We have a high chair for you to use, it is stored in the kitchen. Please read the safety instructions prior to use you will find them by clicking here
If you are staying with us for 7 days or less you may not see our house keeping staff. However if you would like additional housekeeping during your stay to get away from the household chores we can arrange visits to suit. We will normally need 7 days prior notice for this service which will be charged at £15.00 per hour per person payable direct to our housekeeper.
There is an intruder alarm at Winster Hall which we use when the property is vacant. During your stay we do not require you to activate the alarm.
However, whilst you are out of the property please close all windows and lock all external doors before you leave.
Muddy Boots and Wet Clothing
Please use the ground floor utility room to store and dry your muddy boots and wet clothes and use the rear courtyard entrance and door mats.
Winster Hall is in close proximity to several other properties and therefore we would ask you to respect our neighbours as follow:
Keep the volume on speakers and televisions at a reasonable level at all times.
No loud speakers allowed in the garden or courtyard after 10.30pm
No functions allowed involving additional guests without the prior consent of the owners.
No marquee or other structures to be erected in the grounds without prior consent of the owners.
No fireworks or sky lanterns at any time.
The Peak District is an area of outstanding beauty ready for you to explore from your base at Winster Hall. Our preferred partners Acclimbatize Adventure Activities offer an excellent choice of pursuits for you to experience and are located just up the road in Via Gellia.
Please have a look at their website www.acclimbatize.co.uk for the range of activities they offer and contact them directly to make your arrangements.
You are welcome to have a maximum of 2 dogs with you at Winster Hall. However, we do ask you to keep the dogs under control at all times and in particular respect a few house rules to enable us to maintain our high standards and for the benefit of future guests:
Ensure your dogs are clean and dry before entering Winster Hall.
Dogs are to remain in the ground floor utility room or conservatory/kitchen area.
Do not allow your dogs to climb on furniture at any time.
Dogs are not allowed in the bedrooms at any time.
All dog waste must be removed from the grounds of Winster Hall before you depart.
For improved hygiene and to protect the lawn, if possible please water the grass with the hose pipe provided where your dog has urinated.
Do not leave your dogs unattended in the property at any time.
Non-compliance with any of the above rules relating to dogs may result in the loss of your good housekeeping bond
A safe is located in the sitting room drinks cupboard for your use. The operating instructions are on the safe door.
Every effort has been made to ensure Winster Hall is as safe as possible for you. All the relevant safety certification and checks for the property have been undertaken and copies of relevant paperwork is available for you to view below.
Secure outside storage
The stone shed in the rear courtyard is available for secure storage of bikes etc. The padlock key is on the house key set.
There is a snow shovel and some grit located in the locked shed at the back of the hall if you should need it.
We operate a smoke free policy and therefore smoking is strictly prohibited in any part of the building. If you wish to smoke please do so outside and dispose of the cigarette safely and with consideration to our village.
All televisions are programmed to receive Freeview channels.
Please ensure all remote controls are left where you find them. Instructions for the various TV are below.
Track and Trace
There is a NHS Track and Trace QR code in the dining room, please scan when you arrive at the property.
Our visitor's book is unfortunately one of the 'unnecessary' items that have had to be packed away at this time. We would love to hear what you think and any email comments would be welcome. firstname.lastname@example.org
There is a clothes drying line fixed to the corner of the conservatory the line is retractable and a hook can be found in the wooden frame of the gate going up to garden. There is a basket of pegs in the utility room cupboard.
There are 4 waste bins for your use located on the forecourt of the hall.
Please help recycle as much of your waste as possible by using the bins as follows:
3 x blue bins - plastic, glass, tins, paper and cardboard (labelled on the lid). Collected on a Wednesday, please move these bins to the front of the gates before 7am, according to this calendar.
1 x large commercial bin - all other household waste and when the blue bins are full, collected on a Tuesday.
Please do not use the large storage bin in front of the house near the dining room window. This is used by housekeeping to exchange the linen with our laundry supplier.
Weddings and Celebrations
Ali Fleming of Cariad Personal ceremonies can offer a unique experience for those looking to hold their future wedding, renewal of vows or naming ceremony within the grounds of Winster Hall. Ali can offer you a one stop solution for your special event. We can offer an intimate venue for up to 30 people. Contact Ali direct at www.cariad-personalceremonies.co.uk
Wood Burning Stove
We have provided a starter pack of kindling, fire lighters, and logs for you to use in the basket next to the fire place.
To light a fire load a small amount of logs into the stove, turn the centre handle screw anti-clockwise and the right side handle valve to the open position.
If you require further logs you will be able to purchase them from Winster village shop.
Please ensure the fire guard is in position at all times. Before you leave the property or go to bed please ensure the doors to the stove are closed and the fire is burning out.